Sinfonia Smith Square is looking for an enthusiastic and motivated Box Office Assistant to join the team. In this essential role, you will ensure every visitor to our venue feels welcomed and valued, whilst delivering an accurate, efficient, and inclusive ticketing and information service.
Key Responsibilities
- Providing a confident, friendly, and inclusive welcome to all visitors to Smith Square Hall.
- Processing ticket sales via telephone and in person, and supporting customers making online bookings, using the box office ticketing system, Spektrix.
- Delivering an efficient and professional box office service during event incomings.
- Answering and processing calls efficiently, passing on and following up with other staff members as required.
- Responding promptly and politely to all email enquiries to the Box Office in-box.
- Providing customers with accurate and up-to-date information on all Sinfonia Smith Square performances and events, and upselling and cross-selling where relevant.
- Liaising with external hirers and promoters regarding ticket requirements.
- Maintaining accurate and up-to-date customer records on the box office system (Spektrix), ensuring that GDPR (Data Protection) best practice is followed.
- Assist with pre-on sale checks of newly programmed events in the ticketing system.
- Taking responsibility for the tidy presentation of the Box Office and Front of House areas and displaying promotional materials across the venue.
- Providing administrative support across the organisation as required.
- Other duties as required by the Box Office and Data Manager.